Donor Experience Upgrade
Here to answer your most frequently asked questions
Giving Experience Updates: FAQ
We recently updated the way you give, sponsor, and stay connected with your sponsored child.We want every part of it to feel simple and safe for you.
Yes. If you already have a monthly gift set up, it will keep processing on the same date you chose, with no interruption. You do not need to log in or enter anything again for it to continue.
Saved payment methods are still on their way to the new system, so if you give right now you may need to enter your card details one more time. Your recurring monthly gifts are not affected.
You may notice your card statement now reads “SSP*Hope 4 Kids Intl” instead of “HOPE 4 KIDS INTE“. This is normal and simply reflects our new giving system. If you give using American Express, your bank may ask you to approve SafeSave Payments so your gift can go through.
Our new giving pages went live in July, and giving still works the way you’re used to. You can also now choose to cover the credit card transaction fee so more of your gift reaches the communities we serve!
No, sponsoring a child works just the same, and your support keeps reaching the child you sponsor without any changes on your end. If you’d like to write to your sponsored child, you can do that through the new letter portal launching soon!
Sign in access to the donor portal is being restored in stages. If you can’t sign in yet, reach out to us at info@h4ki.org and we’ll help you directly.
Reach out to us anytime at info@h4ki.org or call (623) 979-5516. We’re here to help and will make it right.
Thank you for your patience as these updates settle in. Your generosity keeps hope alive for children living in poverty, and we’re grateful you’re walking through this season of change with us.